Once you place an order with us, we will send an confirmation email to your email. If you do not receive it, it may went to your spam folder. Please check it, you are always welcome to contact us at support@kachushi.com, thank you.

If you need to cancel your order, please contact us within 12 hours of placing your order. This is because all the orders are handmade by order, we will start the handmade process after one day that we received the order. If you contact us after it has been processed, we are not able to cancel the order, thank you.

Yes, you will get a discount if you order more than one piece, please contact support@kachushi.com before you place the order, we will provide a discount code to you, thank you.

Sorry, we did not accept orders on the phone, we only accept orders through our website.

All our samurai armors are designed in Japan, produced in China. We started our armor crafting in Japan 2002, and now moved it to China, making materials and cost of living more economical, without effecting the quality of our products. 

Please note that all our armors are wearable, and it is also good for display.

Samurai Armor can be properly displayed on top of a Yoroi Bitsu. This storage box and display case come free with Gashira, Taisho, and Daimyo Suits. Each Yoroi Bitsu comes with a wooden stand for the purpose of displaying armor. Once you place the order, we will send you the instructions, it is easy to set up, less than 20 mins. 

No, the armor is handcrafted in China. China offers a more economical labor force and product availability than Japan. We have been working with our manufacture for more than 10 years, and keep providing high-quality armor to us. 

Each suit or piece of armor is designed and crafted to fit the “average” adult male. Each armor comes pre-fitted for a person who stands between 5'6 and 6' tall with an average body type. The armor can be easily adjusted for a better fit by the owner.

Sorry, we don't.

Scholars agree that Japanese armour first appeared in the 4th century, with the discovery of the cuirass and basic helmets in graves. It is thought they originated from China via Korea. During the Heian period (794-1185), the unique Japanese samurai armour ō-yoroi and dō-maru appeared. The Japanese cuirass evolved into the more familiar style of body armour worn by the samurai known as the dou or dō, with the use of leather straps (nerigawa), and lacquer for weatherproofing. Leather and/or iron scales were also used to construct samurai armours, with leather and eventually silk lace used to connect the individual scales (kozane) of these cuirasses. In the 16th century, Japan began trading with Europe, during what would become known as the Nanban trade. This was the first time matchlock muskets were imported, and as they became mass-produced domestically, samurai needed lighter and more protective armour. As a result, a new style of armour called tosei-gusoku (gusoku), which means modern armour, appeared. When a united Japan entered the peaceful Edo period, samurai continued to use both plate and lamellar armour as a symbol of their status.

We offer custom Japanese Samurai Armor. All of our Samurai armors can be modified by changing the armor color, the accent plate color, and lace colors in the options. All of the Samurai Suits, Samurai Armors, and Samurai helmets are made to order and are not in stock. The handmade processing time for custom orders is about 4 to 6 weeks. Samurai Armor Measurements: Please provide the height, arm length, bust, waist, and length from the belly button to the chest.

If you like to order a custom armor, please contact us at support@kachushi.com, thank you.

Yes, we can. Our skilled craftsmen are able to make a wide variety of armor from all across Asia. Please feel free to email us with any pictures, links, and/or details of the armor you would like to have replicated for a free estimate!

We will try our best to make your request happen, and make you have a unique armor. Please note that we might be limited in the amount of detail we can add, especially if the symbols are small. This mostly refers to fine lines and details within the symbol. Any custom symbols should be sent to us via email before placing your order to ensure we can make them and you can reply to your emailed order confirmation with the symbol, so we may properly attach it to your order.

Yes, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. For more details, please check here: https://www.kachushi.com/pages/customs-information-and-charges

Once we shipped out your order, you should be received it within 3-10 business days depend on your destination.

Since our of our armors are handmade by order, for most of the orders, our processing time is 4-6 weeks.

Usually, within 1 business day, the website will be updating the tracking info once the shipping carrier picked up the orders. Sometimes the driver of the shipping carrier does not scan all the packages in our warehouse when picking up the orders, which may cause delay. But don't worry, if your tracking does not see any update after 2 business days, please contact our customer service team at support@kachushi.com for support, we will help resolve your issue.

Usually, we ship with UPS and SF Express. The transit time is about 3 to 10 business days depending on your ship-to address.

If the shipping carrier confirms the package was lost during the transit, we will send a replacement to you.

Yes, we will send a replacement part to you in this case. For more detail regarding your replacement, please see the return policy here: https://www.kachushi.com/pages/return-policy

Yes, you can. For some reason you are not completely satisfied with an item(s) you have ordered from us, when the item(s) is damaged/defective, you may return it (within 7 calendar days after your tracking number has been marked as "delivered") for a return, replacement, or refund.

Sorry, we do not accept returns for customized orders.

Once your package was delivered to you, we will send a review request email to you, if you do not find it, please check your spam folder. We appreciate you spent a few mins to share your feedback with us.

We accept payments via PayPal or credit card. Even if you do not have a PayPal account, you can still pay through their service with your debit or credit card.

Since a lot of our customers are placing orders as gifts to their families and friends, we do accept the billing address and the shipping address are not the same.